Patient FAQ

For any additional questions, please feel free to give us a call during our normal operating hours at (541) 688-0674.

 

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Once you have signed up for the Patient Portal or Healow App you will receive an email or text notifying you when your results are available to view. If you have not signed up these services, you may receive your results by mail. You may also be called if there are special instructions or comments to be relayed to you from the provider.

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We ask that you contact your pharmacy directly to request prescription refills, even if your medication bottle indicates that there are no refills left. We have a nursing staff member assigned to address prescription refill requests we receive from pharmacies. If you are due for an appointment, we will contact you to let you know. Refill requests are addressed Monday through Friday 8:00 am – Friday 5:00 pm only. There are no after hours or weekend refills of prescription medication.

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You may send us a message through the Patient Portal Website or the Healow App. You may also call our office at 541-688-0674 between 8am and 5pm on Monday – Friday.

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Yes. We provide care from newborns to centenarians.

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Yes. Self pay patients must pay for their first visit in full at the time of visit. We offer a prompt payment discount of 20% and accept cash, checks, and all major credit cards.

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Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:

  • What is my health insurance coverage and benefits?
  • What is my deductible and has it been met?
  • Do I have a co-pay? If so, how much is it?
  • What is my wellness visit coverage?

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We accept most insurances. Currently we are not in-network with Lifewise or Cigna. Trillium patients are assigned by Trillium. To request one of our providers, please call their office.

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You may call our office to schedule at 541-688-0674 or you may schedule on-line through the Healow website or app.

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We understand that sometimes you have to cancel an appointment at our office. If this happens, we require you to call our office no less than 4 hours in advance, preferably 24 hours in advance, so that we can open the appointment slot to other patients needing care. Three missed appointments will result in dismissal from River Road Medical Group. In addition, new patients that miss their first appointment may be dismissed as well.

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We are open Monday through Friday 8:00 am – 5:00 pm

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Our clinic is located at 890 River Road Eugene, OR 97404.

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Yes! We do offer same day appointments.

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You can access your lab test results from the Patient Portal. If you have not signed up for the Patient Portal you may receive your lab test results by mail.

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