Primary Care First Program

Primary Care First

River Road Medical Group is Participating in a New Program to Enhance Your Care: Primary Care First

Primary Care First is an innovative healthcare payment program that aims to improve our patients’ care experience by reducing administrative burdens, so our team at River Road Medical Group can spend more time with you.


Giving doctors extra support to help you get better care

Our goal has always been to provide you with the highest quality of care. Through Primary Care First, we will receive additional resources from Medicare and other health insurance companies to help us enhance our work and provide you the best quality, patient-centered care.


More information for patients with original Medicare

As part of this program, Medicare will start sharing some of your personal health information with us, such as when you receive care at hospitals, emergency departments, and specialist offices. This will help provide us with a more complete picture of your health and allow us to better coordinate your care.

If you want to stop Medicare from sharing this information, you should call 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048. Your Medicare benefits are not changing, and this program is only intended to enhance the healthcare you receive at River Road Medical Group. You still have the right to use or visit any doctor or hospital that accepts Medicare, at any time. Your doctor may continue to recommend that you see certain providers for your specific health needs, but it is always your choice which doctors you use or hospital you visit.


Questions?

If you have questions or concerns, you can call the office at 541-687-8581 or bring it up at your next appointment.


For more information about this new Medicare program, please:

 Visit the Primary Care First webpage; or Call 1-800-MEDICARE.


Personalized Healthcare Services

Providing personalized healthcare services for more than 60 years.

Together, you and your healthcare provider will make treatment decisions about your health. We use a team-based approach, which means Medical Assistants, Nurses, Care Managers, and other healthcare professionals work with providers to maximize your health. To make good decisions, your team needs accurate information. It is important to bring all medications and over-the-counter treatments, including vitamins and herbal supplements to each visit. It can also be helpful to write down questions you would like discussed at your visit. In some cases, we may not be able to address each item on your list in a single visit, but you and your provider will be able to create a plan and schedule future visits, tests, or referrals.

Frequently Asked Questions

For any additional questions, please feel free to give us a call during our normal operating hours at (541) 688-0674.

  • What are your business hours?

    We are open 8:00 AM - 5:00 PM Monday-Friday.

  • Where are you located?

    We are located at 890 River Road, Eugene OR 97404

  • Do you accept my insurance?

    We accept most insurances. Currently, we are not in-network with Lifewise or Cigna. Trillium patients are assigned by Trillium. To request one of our providers, please call their office. 


    We are currently in-network with: 

    • Regence
    • Blue Cross Blue Shield
    • Moda
    • Meritain
    • Providence
    • PacificSource
    • Health Net
    • Medicare
    • Medicare Supplements (AARP)
    • Medicaid (Trillium and PacificSource)

    We also offer self-pay solutions for those without insurance.

  • Will my insurance pay for my service?

    Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:


    • What is my health insurance coverage and benefits?
    • What is my deductible and has it been met?
    • Do I have a co-pay? If so, how much is it?
    • What is my wellness visit coverage?

  • Do you offer self-pay options?

    Yes. Self-pay patients must pay for their first visit in full at the time of visit. We offer a prompt payment discount of 20% and accept cash, checks, and all major credit cards.

  • Do you provide healthcare services for all ages?

    Yes. We provide healthcare solutions for those from newborns to centenarians.

  • How do I contact my provider?

    You may send us a message through the Patient Portal Website or the Healow App. You may also call our office at 541-688-0674 between 8 AM and 5 PM on Monday – Friday.

  • How do I request prescription refills?

    We ask that you contact your pharmacy directly to request prescription refills, even if your medication bottle indicates that there are no refills left. We have a nursing staff member assigned to address prescription refill requests we receive from pharmacies. If you are due for an appointment, we will contact you to let you know. Refill requests are addressed Monday through Friday 8:00 AM – Friday 5:00 PM only. There are no after-hours or weekend refills of prescription medication.

  • How will I be notified of my lab test results?

    Once you have signed up for the Patient Portal or Healow App you will receive an email or text notifying you when your results are available to view. If you have not signed up for these services, you may receive your results by mail. You may also be called if there are special instructions or comments to be relayed to you from the provider.

  • Do you send me copy of my lab test results?

    You can access your lab test results from the Patient Portal. If you have not signed up for the Patient Portal you may receive your lab test results by mail.

  • Do you offer same day appointments?

    Yes! We do offer same-day appointments.

  • How do I schedule an appointment?

    You may call our office to schedule at 541-688-0674 or, if you are an established patient, you may schedule online through the Healow website or app.

  • What is your cancellation and no-show policy?

    We understand that sometimes you have to cancel an appointment at our office. If this happens, we require you to call our office no less than 4 hours in advance, preferably 24 hours in advance, so that we can open the appointment slot to other patients needing care. Three missed appointments will result in dismissal from River Road Medical Group. In addition, new patients that miss their first appointment may be dismissed as well.

  • What are you doing in regards to COVID-19?

    Our lobby has limited seating meeting social distancing requirements. We require the temperatures of staff and patients checked upon entering the building. For an extra precaution, we have tents set up outside for patients to be seen who are experiencing symptoms or for those who do not wish to come inside.

  • Do you offer onsite emergency services?

    We offer 24/7 physician on-call services but do not offer onsite emergency services. We do not take emergency walk-ins. If you are having a medical emergency we suggest to call 9-1-1 or visit your local emergency room. 

  • Do you offer language options other than English?

    When necessary, we provide interpreter services for languages other than English. If this is something that you may need for your appointment, we request that you let us know at the time of scheduling. 

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