Frequently Asked Questions

We are open 8:00 AM - 5:00 PM Monday-Friday.

We are located at 890 River Road, Eugene OR 97404

We accept most insurances. Currently, we are not in-network with Lifewise or Cigna. Trillium patients are assigned by Trillium. To request one of our providers, please call their office. 

We are currently in-network with: 

• Regence
• Blue Cross Blue Shield
• Moda
• Meritain
• Providence
• PacificSource
• Health Net
• Medicare
• Medicare Supplements (AARP)
• Medicaid (Trillium and PacificSource)

We also offer self-pay solutions for those without insurance.

Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:

• What is my health insurance coverage and benefits?
• What is my deductible and has it been met?
• Do I have a co-pay? If so, how much is it?
• What is my wellness visit coverage?

Yes. Self-pay patients must pay for their first visit in full at the time of visit. We offer a prompt payment discount of 20% and accept cash, checks, and all major credit cards.

Yes. We provide healthcare solutions for those from newborns to centenarians.

You may send us a message through the Patient Portal Website or the Healow App. You may also call our office at 541-688-0674 between 8 AM and 5 PM on Monday – Friday.

We ask that you contact your pharmacy directly to request prescription refills, even if your medication bottle indicates that there are no refills left. We have a nursing staff member assigned to address prescription refill requests we receive from pharmacies. If you are due for an appointment, we will contact you to let you know. Refill requests are addressed Monday through Friday 8:00 AM – Friday 5:00 PM only. There are no after-hours or weekend refills of prescription medication.

Once you have signed up for the Patient Portal or Healow App you will receive an email or text notifying you when your results are available to view. If you have not signed up for these services, you may receive your results by mail. You may also be called if there are special instructions or comments to be relayed to you from the provider.

You can access your lab test results from the Patient Portal. If you have not signed up for the Patient Portal you may receive your lab test results by mail.

Yes! We do offer same-day appointments.

You may call our office to schedule at 541-688-0674 or, if you are an established patient, you may schedule online through the Healow website or app.

We understand that sometimes you have to cancel an appointment at our office. If this happens, we require you to call our office no less than 4 hours in advance, preferably 24 hours in advance, so that we can open the appointment slot to other patients needing care. Three missed appointments will result in dismissal from River Road Medical Group. In addition, new patients that miss their first appointment may be dismissed as well.

Our lobby has limited seating meeting social distancing requirements. We require the temperatures of staff and patients checked upon entering the building. For an extra precaution, we have tents set up outside for patients to be seen who are experiencing symptoms or for those who do not wish to come inside.

We offer 24/7 physician on-call services but do not offer onsite emergency services. We do not take emergency walk-ins. If you are having a medical emergency we suggest to call 9-1-1 or visit your local emergency room. 

When necessary, we provide interpreter services for languages other than English. If this is something that you may need for your appointment, we request that you let us know at the time of scheduling.